For U.S. Passengers

Contingency plan for lengthy tarmac delays

This contingency plan for lengthy tarmac delays is meant to comply with regulations published by the U.S. Department of Transportation addressing airline services during conditions that result in long tarmac delays. This contingency plan is separate from and not a part of Air Canada’s Conditions of Carriage.

Our contingency plan is intended to provide you with information regarding the policies and procedures for handling your travel on our airline in the event of a lengthy ground delay, while you are onboard our aircraft. This contingency plan applies to Air Canada Express flights operated by Sky Regional departing from or arriving at a U.S. airport (including diversions).

Sky Regional will provide passengers with adequate food and potable water no later than two (2) hours after the aircraft leaves the gate (in the case of departure) or touches down (in the case of arrival and diversions) if the aircraft remains on the tarmac, unless the pilot-in-command determines that safety or security considerations preclude such service.

For all flights, Sky Regional shall ensure that operable lavatory facilities will remain available while the aircraft remains on the tarmac. Sky Regional shall also ensure adequate medical attention is available, if needed.

The aircraft crew will keep passengers advised of the status of the tarmac delay, including the reason for the delay, if known.

Sky Regional has taken steps to ensure sufficient resources are available to implement this contingency plan for lengthy tarmac delays, when necessary. To better serve passengers, we have also coordinated this plan with local airport authorities and service providers, U.S. Customs and Border Protection as well as the Transportation Security Administration at each U.S. airport that Sky Regional regularly serves.

 

Responsibility

System Operations Control (SOC) is responsible for the management and quality of the plan. The decision-making for this plan lies within the SOC Centre. SOC will make decisions taking into account, notably, the effects of flights delays, flight cancellations and lengthy tarmac delays on passengers. Airport Customer Service, Flight Operations and InFlight Service will carry out the plan at the station and flight level.

For references to Air Canada’s Tarmac Delay Program; please refer to http://www.aircanada.com/us/en/customercare/tarmac_delay_plan.html.